JARED MARSHALL
1608 Country Ln
Ewing, NJ 08628
Phone: 732.668.4564
Email: jared@nice1up.com
Qualifications
Logistics and help desk professional with over ten years of experience across multiple industries. Expert
liaison to CSR groups and end users with hands-on experience in response, tracking, troubleshooting,
technical support, and problem resolution.
Technical Skills
SharePoint, Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Adobe Premiere Pro, Photoshop,
Facebook, Twitter, Excel VBA, HTML, JavaScript, SQL
Relevant Help Desk Experience
Mathematica Policy Research, Princeton, NJ
Survey Administrator, November 2014-present
• Supervise team of 5 phone interviewers and 12 field interviewers on survey research projects
• Design and present training for survey projects
• Provide Level I tech support for field interviewers
• Lead video QA of field workers to ensure project protocols are followed
• Maintain SharePoint pages to keep records consistent with hardcopy survey data
• Winner of the “Golden Telephone” award, December 2015
Thomson Reuters (via Leading Edge Staffing), Austin, TX
Records Processing Team Lead, January 2014-August 2014
• Write and maintain VBA code to automate clerical tasks including postcard response tracking, staff
calendar, and video cataloging
• Lead team of 4 employees on QA project, and ensure project deadline milestones are achieved
• Work closely with management to ensure project steps are completed within budget
• Resolve inconsistencies in data-entered index via SQL searches
• Train and support new hires
Dell Inc. (via Apex Systems), Round Rock, TX
North America Escalations Team Member, August 2013-January 2014
• Escalations team member providing Level II tech support to customer support teams.
• Claims focus primarily on hardware with occasional software support required.
• Research customer claims and route tickets to appropriate support queue for follow-up service.
• Utilize internal tools Fusion, Delta, and DCCMT to analyze customer issues, determine next steps, and
implement correct solutions
Intermodal Management Systems, Eatontown, NJ
Logistics Coordinator, December 2006 – June 2012
• Managed communication and container freight transportation for large international corporations
• Resolved all issues between truckers, warehouse and customers
Other Work Experience
Various companies, Austin, TX
Temporary administration work, July 2012 – August 2014
• Functioned as liaison between warehouse staff and delivery drivers, and between warehouse staff and
cargo freight forwarder
• Routinely on call 24/7 for communication, transport, or other shipping issues for top tier customers
(such as Apple Inc.)
• Short term placement in Submissions Processing Data Conversion team
• Utilized ISRP system to convert taxpayer return data
• Performed conversion, categorization, indexing, and quality assurance for various forms of data assets
• Created and maintained electronic index of legal documents for county governments
• Ensured quality assurance completed for all submitted documents
• Delivery driver for start-up gourmet food delivery service
WCTC 1450 AM, Somerset, NJ
Board Operator, October 2014-present, June 2007–June 2012
• Producer of “The Garden Show,” weekly live call-in show, screening callers, acting as co-host
• Maintained station logs in compliance with FCC regulations
Volunteer Experience
WRSU 88.7 FM, New Brunswick, NJ
Music Director, May 2002 – May 2007
• Utilizing Audiovault, inserting commercials and station IDs in compliance with station and FCC
regulations
• Summer 2011: Produced a segment of award-winning news coverage of the aftermath of Hurricane
Irene
• Organized weekly music meetings, staff, and consideration of albums added to station’s rotation
• Created and maintained relationships with area record labels, artists, and performance venues
• Held weekly radio tracking calls with record labels, bands, and independent promotion companies
• Reporter for the CMJ Top 200 and Core Radio Charts
• Conducted DJ training for on-air music programmers and news producers
On-Air Producer/Programmer, September 2014-present, November 1999-June 2012
• Co-host of “Overnight Sensations,” WRSU's weekly New Jersey-focused new music show, booked
talent, equipment setup and breakdown, and conducting on-air interviews and managing live
performances
Education
B.A. Communication
Rutgers University, New Brunswick, NJ, 2003
• Nominated for “Top Radio Personality” in the Asbury Music Awards, 2007, 2008, 2009, 2010, and 2011
• Media panelist at the Brookdale Guitar Show, 2006, 2007, 2009, and 2011